FAQ (Frequently Asked Questions)

Organic pantry

Why is the Organic Pantry a separate store?

The Organic Pantry store is connected to our Point-of-Sale solution called Vend. At the moment, Vend is not fully compatible with the technology used in our main store where we sell memberships, boxes and eggs. That’s why we had to separate the 2 stores.

When will my Organic Pantry order be ready?

If you order by Friday evening then your order will be packed on the coming Monday (or Tuesday if Monday is a public holiday).

Online shop

I can’t place my order and there’s no payment options

If you don’t see any payment option at the Checkout, this means that you don’t have full access to the Organic Pantry store. This could be because your FIG membership has lapsed.

Please contact us to resolve.

How to check my online orders

Navigate to My account then Orders.

I don’t know/remember my password

If you don’t know or remember your password, you can reset it: